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Senior Network Support Engineer

Remote Working
Remote Working
Job Type
23 Sep 2022

Help to keep critical IT systems running smoothly - and the nation safe.

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As a Network Engineer, you will help to maintain national systems to support CTP operations to keep the country safe.

This is your chance to play a part in protecting the UK. You will provide technical support for critical national network infrastructure, dealing with incidents, user requests and technical changes. You will also be a key player in our continuous improvement strategy, supporting and improving business as usual operations and projects. With your skills, we can make sure that crucial systems are available and secure so CTP can operate at its best.

You'll join a team of expert engineers working from our air-conditioned operations center located east of Birmingham, with easy access from the M6 and M42. As part of a large, friendly and dedicated team, you'll provide technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4 day working week. You'll also join an on-call rota, providing critical support, 24/ 7/ 365.

Day to day, you'll manage your own workload, prioritising issues and escalating them as necessary. We'll expect you to meet key standards, SLAs, best practice and security procedures, so you'll need to be an experienced 2 nd or 3 rd line infrastructure engineer.

As a skilled network engineer, you'll possess a good understanding of networking technologies across multiple vendors, particularly Cisco technologies. If you don't have a CCNP qualification already, you'll be working towards this. You should be keen to learn and develop whilst being technically creative and confident to make suggestions and formulate action plans. Experience with service desk management systems and ITIL best practice is desirable as is any experience in scripting and automation.

This is an office-based role with occasional home working available dependent on business requirements.

There will be occasional travel to other UK sites for support purposes and overnight accommodation will be provided when required. We promote a positive work life balance but occasionally, a flexible approach to working hours is essential due to the nature of the role.

A full UK driving license is required.

Discover a fascinating role that is at the heart of protecting the UK public. In return, you can look forward to benefits including generous annual leave, Civil Service pension arrangements and a training plan tailored to your professional development.


This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism".

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.

Click the apply now button below and start your career at the Met . Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 14 October 2022.

We view diversity as fundamental to our success. To tackle today's complex policing challenges, we need a workforce made up from all of London's communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

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  • Job Reference: 719468907-2
  • Date Posted: 23 September 2022
  • Recruiter: Counter Terrorism Policing
    Counter Terrorism Policing
  • Location: Birmingham
  • Remote Working: Some remote working possible
  • Salary: £49,280
  • Sector: I.T. & Communications
  • Job Type: Permanent