The Senior Pega Engineer is responsible for implementing, developing, testing, and supporting decisioning software solutions that meet the business requirements. The Senior Pega Engineer will work across several business channels with teammates to assure Pega logic development standards and consistencies are maintained, leading peer reviews and leading code reviews. The Senior Pega Engineer will develop solutions based on client requirements or modify current solutions to meet changing needs and have a wide range of marketing automation experience in many industries.
Translate business requirements and offer information into decisioning software logic designs.
Write the programming code, customize decisioning application software, and perform appropriate quality assurance checks before handing it over to QA Team.
Perform unit testing and integration testing of new or modified business logic.
Maintain the required reference data for executing the decisioning logic, including offer compatibility.
Resolving inquiries and service for the screening, prioritization, and resolution of production defects.
Assist in diagnosing application issues.
Assist in creating post-implementation support documentation.
Run queries to analyze customer interactions and take actions to mitigate anomalies.
Manage a plan or schedule of offer and rule updates and deployment timings.
Provide advice/support for the development of training programs.
Proactively identify own training needs.
Required Skills and Experience:
5+ years of development experience with Pega Customer Decision Hub (CDH) including Decision Services Model (DSM) decisioning applications
Creating and developing rules, propositions and rulesets with Pega Customer Decision Hub
Basic understanding of SQL, json, and real-time decisioning
Knowledge of the Software Development Life Cycle and Project Delivery Process
Understanding of the principles behind Object-Oriented programming languages
Excellent communication skills
Ability to summarize data into high-level themes
Knowledge of Agile methodology
3 - 4 years experience in inbound marketing/marketing technology utilizing Pega Customer Decision Hub
Experience with setting adaptive models and measuring performance.
Excellent analytical and problem-solving skills
Clear and concise writing and verbal skills
Excellent organizational skills and ability to balance multiple concurrent assignments
Bachelor's degree in computer science, engineering, or related field, required
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.