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Senior Pega Engineer

Westwood, Massachusetts
7 Sep 2022


The Senior Pega Engineer is responsible for implementing, developing, testing, and supporting decisioning software solutions that meet the business requirements. The Senior Pega Engineer will work across several business channels with teammates to assure Pega logic development standards and consistencies are maintained, leading peer reviews and leading code reviews. The Senior Pega Engineer will develop solutions based on client requirements or modify current solutions to meet changing needs and have a wide range of marketing automation experience in many industries.

Position Responsibilities:

             Translate business requirements and offer information into decisioning software logic designs.

             Write the programming code, customize decisioning application software, and perform appropriate quality assurance checks before handing it over to QA Team.

             Perform unit testing and integration testing of new or modified business logic.

             Maintain the required reference data for executing the decisioning logic, including offer compatibility.

             Resolving inquiries and service for the screening, prioritization, and resolution of production defects.

             Assist in diagnosing application issues.

             Assist in creating post-implementation support documentation.

             Run queries to analyze customer interactions and take actions to mitigate anomalies.

             Manage a plan or schedule of offer and rule updates and deployment timings.

             Provide advice/support for the development of training programs.

             Proactively identify own training needs.


Required Skills and Experience:

             5+ years of development experience with Pega Customer Decision Hub (CDH) including Decision Services Model (DSM) decisioning applications

             Creating and developing rules, propositions and rulesets with Pega Customer Decision Hub

             Basic understanding of SQL, json, and real-time decisioning

             Knowledge of the Software Development Life Cycle and Project Delivery Process

             Understanding of the principles behind Object-Oriented programming languages

             Excellent communication skills

             Ability to summarize data into high-level themes

             Knowledge of Agile methodology

             3 - 4 years experience in inbound marketing/marketing technology utilizing Pega Customer Decision Hub

Desired Experience:

             Experience with setting adaptive models and measuring performance.

             Excellent analytical and problem-solving skills

             Clear and concise writing and verbal skills

             Excellent organizational skills and ability to balance multiple concurrent assignments


             Bachelor's degree in computer science, engineering, or related field, required


Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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  • Job Reference: 706009418-2
  • Date Posted: 7 September 2022
  • Recruiter: Citizens
  • Location: Westwood, Massachusetts
  • Salary: On Application