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Technical Support Supervisor (Hybrid)

Maynard, Massachusetts
$70,000 to $80,000
Job Type
23 Sep 2022
  • Reporting directly to the Tech Support Manager chance for leadership advancement
  • Develop and lead a world class Customer Services Technical Support team

About Our Client

Our client specializes in optic devices to support the eye care industry. They produce a combination of hardware and software based products.

Job Description
  • * Watch over daily workload of team of Technical Support Representatives

    * Deliver excellent customer service and support

    * Take lead on, or assign complex/escalated customer service issues to appropriate staff

    * Partner with other Customer Support leadership to support initiatives and strategies

    * Monitor inbound calls

    * Respond to user emails and social media requests

    * Provide product information

    * Manage customer expectations regarding status of their ticket

    * Follow standard processes and procedures by accurately recording calls

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Ability to effectively coach others

* Technical Support background

* Knowledge of databases and basic computer troubleshooting

* Strong organizational skills with attention to detail

* Ability to multi-task and engage on multiple tickets simultaneously

* Positive and personable person with excellent communication skills

What's on Offer
  • Medical
  • Vision
  • Dental
  • Bonus
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  • Job Reference: 719403768-2
  • Date Posted: 23 September 2022
  • Recruiter: Michael Page International Inc
  • Location: Maynard, Massachusetts
  • Salary: $70,000 to $80,000
  • Sector: I.T. & Communications
  • Job Type: Permanent